Troubleshooting hub
Select the symptom that appears first and follow the relevant feed, cut, placement or tunnel checks.
Open guidance →Fault isolation
Find the first process point where the pack differs from an approved sample. Check the sleeve reel and feed path, then the cut sleeve, the pre-tunnel application, the tunnel exit and finally the cooled pack. Record the condition before changing settings. This staged method separates causes that can look similar on the finished container.

Answer in brief
Start with the reel and feed path, then inspect the cut sleeve, the pre-tunnel application, the tunnel exit and the cooled pack. The first unacceptable stage narrows the cause: film tracking or cutting, container presentation and placement, or heat transfer and post-tunnel handling. Record the condition before changing settings.
Retain photographs and physical samples from each stage, together with reel identity, artwork revision, machine settings, tunnel recipe, pack spacing and the time the fault occurred. Change one controlled variable at a time and compare it with the approved condition; otherwise several adjustments can hide the original source without producing a repeatable correction.
Decision framework
Use this as a project-control framework. Final suitability depends on the actual container, closure, sleeve and production condition.
Buyer question
Inspect reel identity, unwind direction, web tracking, tension, static, splices and the registration signal before blaming the cutter. Then examine unshrunk cut pieces for length repeat, edge condition and print position. If the incoming film position is moving, the cutter may be responding correctly to an unstable feed rather than creating the original error.
Keep a sequence of unshrunk samples rather than only one finished pack.
Buyer question
Measure the sleeve immediately before tunnel entry. If height, twist, seam orientation or cut edge is already wrong, investigate application and handling. If pre-tunnel placement is controlled but the cooled sleeve pulls, wrinkles or distorts, investigate film shrink behaviour, container geometry, tunnel distribution, speed and cooling. A tunnel cannot reliably correct an uncontrolled starting position.
Use fixed container datums so the comparison is repeatable.
Buyer question
Changing several settings together hides which action affected the result and can introduce a second defect. A controlled investigation records the baseline, changes one variable, runs enough packs to observe the response and then decides whether to retain or reverse the adjustment. This is slower than random adjustment for one pack but faster for establishing a repeatable production setting.
Protect the approved recipe and record every temporary trial change.
Buyer question
Keep good and faulty packs, pre-tunnel samples, reel and artwork references, container and closure batches, applicator settings, sensor and fault logs, tunnel recipe, line speed, stop and restart events and photographs or video of the first failed stage. Without that context, a later investigation may compare different materials or production conditions as though they were the same fault.
Use the quality-control guide to define the record.
Continue the decision
Use the connected pages to turn the answer into a controlled machine and trial brief.
Select the symptom that appears first and follow the relevant feed, cut, placement or tunnel checks.
Open guidance →Define stage checks, cooled-pack acceptance and retained evidence that can be repeated in production.
Open guidance →Record the complete process window, including pack spacing, conveyor condition, cooling and drying.
Open guidance →Application review
Lancing can review the container, closure, sleeve reel, required position, shrink route, output condition and integration boundary before recommending an applicator configuration or sample trial.